Frequently Asked Questions
How can I stay informed about upcoming releases ?
To stay informed about upcoming releases, you can either subscribe to the newsletter or follow me on Instagram (@secret.witchery).
Before each release, an announcement is made with the date and time on my Instagram stories as well as in feed posts, a few days before the launch on the website.
Do you take commissions or private sales ?
Yes, for more information please go to the “Commission” section in the menu.
Please note that stock is limited. If no items are available, it means I currently do not have any slots open.
Will you be restocking dolls that are sold out ?
No, the dolls on my website are all one-of-a-kind pieces and will not be reproduced.
However, I will create other dolls in similar styles, so if your favorite is sold out, I’m sure you’ll find something you love again later!
You also have the option to commission a similar doll from me.
There is an issue with my payment !
If you are experiencing a payment issue on the website, I invite you to contact me directly by email (secretwitchery.pro@gmail.com) or via Instagram DM (@secret.witchery).
I will get back to you as soon as possible and apologize for any inconvenience caused.
Payment methods and delivery
You can easily pay for your order by credit card or via PayPal, whichever suits you best.
Packages are carefully shipped via La Poste, and a tracking number is always provided so you can follow your order in real time.
Regarding the dolls, insurance is automatically included, covering their full value, for peace of mind until delivery.